Reference: Manage Billing Disputes Process Model - Page 2 for the associated business process diagram.Actor/Role: CSRDescription: The CSR or Authorized User determines all information is in place and the freezable Bill Segments is accurate. The CSR or Authorized User freezes the Bill Segments. Refer to 4.2.2.2 CC&B Manage Meter Charges.
| © 2011 Oracle and/or its affiliates. All Rights Reserved |